Deliveries and returns

HOW LONG DOES IT 
TAKE TO DELIVER?

Orders are processed and shipped within 48 ours of us receiving your order. They can take up to 2 days to arrive with you.

What happens if I am absent during delivery?

If you are absent during delivery, the carrier will get in touch with a revised delivery time and date. Let us know if you have any issues.

Delivery

How much are the delivery costs?

Delivery is a flat rate of £3.99 within the U.K for orders under £100

Orders over £100 are free within the UK

Do you ship abroad?

Please contact us if you are outside of the UK and we will do our best to get our products to you.

HOW TO MAKE A RETURN

Please email us your name, order number and item that you wish to return to clubhouse@colterandroe.com. We will email you back a return form and postage label. Please note you will need a printer for this.

CANCELLING  AN ORDER

Under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CD's or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund, but you must return the cancelled items to us at your cost should you already have received them. Once we have received the items we will refund you on the payment option you used to purchase the order with.

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

YOUR RIGHTS

Your UK statutory rights are not affected by our returns policy.

Returns

What is your return Policy

We guarantee to refund or exchange any item you are not completely happy with within 90 days.

Please return items in a re-saleable, unworn and undamaged condition in its original packaging.

Refunds will be credited to your original method of payment and will exclude postage.

Please allow up to 28 days for your refund to be processed from the day you return the products. We will refund you the full cost including delivery charges.

Please also note that items must be returned with all barcode tags, labels and delivery box intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

All our items are inspected before dispatch, however should you receive a faulty or incorrect item please let us know at clubhouse@colterandroe.com and we will be happy to replace or refund the item if we are notified within 90 days.

ARE RETURNS FREE?

We offer free returns if we recieve notification of your return within 90 days of delviery.

SEVEN DAY COOLING-OFF PERIOD (EU ONLY)

In addition to our returns policy, under the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us for a refund if we have already dispatched it. Once we have received the items we will refund you on the payment option you used to purchase the order with.